What We Do
Our tailored solutions for large-scale ERP and business process projects, enable our clients to mitigate risks and maximise performance, as they transform their processes and systems.
Our solutions equip everyone in the organisation – from clerks and shop floor operators to top management – with the skills, knowledge and capability they need to unlock the benefits of new systems and processes. This, in turn, drives superior business performance across the enterprise.
Our specialist services include:
|Can!do’s user-adoption solutions encompass the art and the science of developing capability transition strategies. These strategies significantly increase the likelihood of users adopting the new system and new way of working. This is achieved through a blended approach of toolkits and interventions that ensure a high success rate of achieving user adoption and buy-in.|
|Can!do’s Business Process Adoption solutions encompass the art and the science of embedding compliance into day-to-day operations and into business processes while accelerating the business process itself. Our high-touch, low-tech approach provides users with a unique experience of understanding their personal impact on the process and in layman’s terms, how the business works – this directly increases their motivation to perform.|
|Can!do’s Business Performance Support solutions encompass the art and the technology of providing just-in-time on the job support. Providing the right support to the right user at the right time. A blend of customised performance support tools are developed to suit the environment and the user requirements – the practical approach ensures users have information to hand and increases their ability to work independently.|
|Can!do’s ERP end-user training solutions encompass the art and the science of ensuring well-trained and confident users who will ultimately deliver the ROI of your business applications and processes. Our approach of using customised training interventions that relate directly to the user roles and business scenarios that make sense to the user, increases the skills retention and hence the user confidence to transact effectively.|
|Can!do’s Learning Management solutions offer our client’s a platform from which they are able to provide employees a clear view on their workplace curricula that will support them in performing in their job role. These solutions provide organisations the ability to report and track user competence, and the ability to eliminate time wastage on producing legislative reports for requirements such as WSP, and BBBEE. These solutions can be facilitated either on a cloud based environment, or on-premise.|
By equipping users with high levels of proficiency in new systems and processes, our solutions:
- Mitigate project risk and provide real data for go-live decisions.
- Increase productivity and user confidence.
- Align people and processes at an operational level with the strategic objectives of new technology investments.
- Ensure that organisations drive higher return on investment.
Our philosophy is simple: If users understand their role in the business processes and understand the impact they have on the business, they are motivated to perform in a way that contributes to the performance of the whole organisation.
Using a range of performance support toolkits, blended learning materials, self-directed and facilitated interventions, we empower users to do the right things right and to carry out their daily tasks capably and confidently from the first day a new system goes live.
Our solutions are tailored to the needs of each client. With its unique mix of business process adoption training, enterprise applications and education skills and certifications, our experienced team knows how to align people with systems and processes.
Our solutions are suitable for the following business audiences:
- Business operators and data capturers
- Support staff (including, Super users, business trainers and support desk operators)
- Business managers
- Business process owners
Taken together, these services address your user-adoption needs from end to end:
- Identifying and addressing business process and ERP business application adoption blockages
- Crafting a user-adoption strategy
- Identifying and implementing the appropriate performance support frameworks and tools
- Functional and systems training and education
- On-the-job support and information resources
- Post-implementation quality assessment and interventions
- Assessing current levels of user-adoption of the business processes and procedures and ERP systems
- Implementation and delivery of and sustainable user adoption solutions beyond go-live