We facilitate sustained user adoption and mastery of new systems.
We facilitate sustained user adoption and mastery of new systems.
A digital transformation initiative can be considered a success only when the users accept and utilise the new application and processes.
Can!do ensures smooth transitions from project to BAU with a solid strategy, guiding teams during the project phase for immediate user adoption post go-live. Following the ADDIE phases, we gather building blocks to provide ongoing end-user support, aiding mastery of the new system. We use health-check surveys to identify user struggles and mobilise support groups to address any issues.
This is a vital lever for ensuring the safeguarding of the tech investment.
Our solution enables users to continue to adopt the new system and related processes. It ensures that the users continue along a trajectory from initial adoption, which still carries risk of reverting to tried and tested ways of working, to full acceptance of the new system and to mastery of it.
It is in the mastery of a new skill where one moves from Conscious Competence where it takes concentration and where a person will not reliably perform the skill unless thinking about it – the skill is not yet ‘second nature’ or ‘automatic’, to Unconscious Competence and the skill becomes so practised that it enters the unconscious parts of the brain and it becomes ‘second nature’.
Tasks performed from this point of learning have a three-fold benefit:
This solution has value for any business, across any industry, which has already adopted a new system and wants to ensure that there is zero chance of user adoption decreasing over time.
The solution commences after project go-live, and well into Business-As-Usual to ensure that initial adoption evolves into mastery, over time.
Whether your ERP implementation project is still in the planning phase, or whether you require our BAU Solution Model post project-go-live, contact us to enable your team’s system mastery.
