Why It Works
Our approach has been proven to work for over two decades in some of South Africa’s largest and most complex business process and system change programs. It works because it is:

Customised
Our solutions are based on best practice, at the same time we are sensitive to the needs of different organisations, cultures and user audiences.

Contextualised
Our solutions ensure that all users understand how they can help to improve business performance within the context of the organisation’s systems and business rules. Using real-life business scenarios from within the company, we show users what they are doing, why they are doing it, and how they can solve problems.

Blended
Using a blend of different learning and performance support methods, different levels of education and different learning styles, we deliver information to users at the point of need and in a format that meets their requirements.

Reinforced
Our programmes continually reinforce critical knowledge, skills and concepts.

Easy to digest
We deliver new content and concepts in small chunks, which build on existing knowledge and are easy to grasp.

Sustainable
Our train-the-trainer development and support programme equips managers, business process owners, business trainers and other support personnel to keep ensuring user adoption beyond our engagement with the company.

Operationally and functionally focussed
We work on the ground, face to face with users and their customers. Our solutions are designed to address real-world business problems.