user adoption training Archives

September 15, 2023

Unlocking the Power of Rare Expertise: A Glimpse into Can!do’s Unique Approach and Unique Skills.

Unlocking the Power of Rare Expertise: A Glimpse into Can!do’s Unique Approach and Unique Skills. Editor Unlocking the Power of Rare Expertise: A Glimpse into Can!do’s Unique Approach and Unique Skills In the fast-paced world of business technology, standing out amidst the crowd requires more than just technical proficiency—it demands the finesse of rare expertise. At Can!do, we take pride in possessing a level of knowledge and skill that sets us apart in the realm of SAP Enable Now and Success Factors. At Can!do we have accredited trainers who also understand the pedagogical impact of the training approach that we offer businesses. We have a distinct advantage that transcends the ordinary. Let’s delve into the world of rare expertise and the unparalleled benefits it brings to the table. Navigating the Accreditation Maze: SAP Enable Now and SuccessFactors: In the dynamic landscape of SAP software solutions, obtaining accreditation is more than a feather in the cap—it’s a golden ticket to ensuring that the training and implementation process is aligned with industry standards and best practices. As SAP will restrict access to these tools only for those who are accredited, the need for certified expertise becomes paramount. This is where Can!do steps in as your trusted partner. SAP Enable Now and SuccessFactors are powerful tools, but without the necessary accreditation, the door to use these tools remain firmly closed. SAP Enable Now is a software application which enables users to develop, manage and deliver training materials. Our SAP Enable Now accreditation signifies not only the technical competence to navigate these tools but also a profound understanding of how they function within the broader context of business operations. Johann Boshoff, one of our valued team members is certified in SAP Enable Now, and an expert in understanding the pedagogical impact of training. This is a rare skill combination with only two individuals in South Africa with this combined skillset. It’s not just about the checkboxes; it’s about ensuring that your organisation is guided by individuals who truly comprehend the intricacies of these systems combined with the impact of training. This allows us to set up training that is engaging, highly effective, and focused on the outcomes your business want to drive. Bridging the Gap: Rare Expertise and Pedagogical Impact: One of Can!do’s unique strengths lies in the fusion of technical expertise with pedagogical finesse. Our team’s diverse backgrounds bring together the best of both worlds—a harmonious blend of technical prowess and an understanding of how people learn. It’s not just about knowing the tools; it’s about crafting a learning experience that resonates with your employees. Picture this: A seasoned Digital Learning Specialist and SAP expert leading the way. This individual isn’t just proficient in the technical complexities; they also understand the cognitive and pedagogical nuances of creating training materials that truly connect. This means that the learning experience isn’t just a technical exercise; it’s a journey that considers how information is absorbed and retained. It’s a testament to our commitment to not just scratching the surface but delving deep into what truly drives effective learning. The Recipe for Excellence: Expertise, Experience, and Execution: The journey to becoming a rare expert isn’t a walk in the park—it’s a culmination of years of experience, relentless pursuit of excellence, and the willingness to tackle complex challenges head-on. Can!do’s expertise isn’t confined to technical certification alone; it’s an amalgamation of intricate technical skills, the ability to comprehend the user experience, and a deep understanding of the ever-evolving business landscape. Consider this: Our involvement in a seemingly insurmountable challenge at Anglo American Platinum. The task at hand was deemed impossible—deploying content to end users on their LMS. Our team didn’t back down; we approached the challenge with the finesse of a rare expert. When others hit a wall, we emerged as problem solvers, navigating the intricacies with precision. Simplicity in Complexity: The Can!do Advantage: In an era where the complexities of launching e-learning solutions are unparalleled, Can!do thrives. We’ve witnessed the terrain getting tougher, the challenges becoming more intricate, and the solutions demanding an unprecedented level of finesse. The beauty of our approach lies in its simplicity—we blend complex technical skills with a profound understanding of how people learn. This fusion results in solutions that are not only technically sound but also seamlessly effective. As we move forward, the role of rare expertise becomes even more critical. The intersection of technology, learning, and business strategy necessitates a level of understanding that’s beyond ordinary. At Can!Do, we’ve embraced this reality and have forged a path that stands as a testament to the power of rare expertise. Conclusion: In the business landscape, harnessing the true power of rare expertise can transform the way companies operate and grow. It’s not just about being proficient; it’s about reaching a depth of understanding and execution that is truly unique. Rare expertise merges technical skill with an insightful approach to learning, opening the doors to solutions that are both remarkable and grounded in deep understanding. It navigates past the ordinary to unlock exceptional avenues of success. By aligning with a partner who appreciates and fosters this rare expertise, businesses aren’t just choosing a service, they’re choosing a pathway to innovative and tailored solutions that stand out because they are journeying with a thinking partner which is able to take their thinking further than it is able to go in their own. It is this spirit of above-and-beyond insight and delivery that Can!do is passionate about bringing to each collaboration, guiding ventures not to just strive, but to thrive in an ever-evolving business environment. ___ Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes...

by Written by Liezl Schulte

June 12, 2023

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Combining corporate psychology with LMS for change management

Combining corporate psychology with LMS for change management Editor When it comes to successful change management interventions, understanding human behaviour and what drives employees are important aspects of the task. Corporate psychology plays a vital role in designing, implementing and orchestrating change management initiatives and learning management systems (LMS). When combined with tools like SAP Enable Now (SEN), this approach can offer valuable insights for the change management team and help the business successfully navigate the complexities of change. Can!do specialises in change management training and digital systems adoption in South Africa. We have 30 years of experience in these fields and we understand the importance of corporate psychology and tools, such as SEN, when it comes to effective initiatives and LMS administration. What is corporate psychology? Corporate psychology revolves around human behaviour, cognition and motivation in the workspace. It aims to understand how employees and teams influence performance and the overall success of a company. This field focuses on creating a positive work environment to improve employee satisfaction and business productivity. In the context of change management, corporate psychology can be used to understand the basic factors that drive employees’ resistance to change. It allows change management teams to develop better strategies that address these underlying concerns and improve the success of the task. A change management process that adopts corporate psychology is more likely to result in initiatives that resonate with employees and foster a sense of ownership over the new processes and systems. This leads to a smoother transition and improved employee buy-in and morale. What is SEN? SAP is a German multinational software company that specialises in business operations and customer relations software. SEN is a comprehensive learning and user adoption software that allows businesses to create, maintain and deliver context-sensitive training materials to employees. It allows users to learn and adapt to new processes more efficiently. Can!do uses SEN in its digital systems adoption processes as it is a world-class LMS solution that enables employees to adapt to change quickly. By providing in-application help and e-learning content to employees, SEN is a powerful tool for boosting user adoption and productivity throughout the change process. Scarcity of skills in South Africa In South Africa, there is a scarcity of skills at the intercept between SEN and LMS administration. This is underscored by the limited number of SAP-certified professionals in the country. This gap in expertise can have a negative impact on the effective implementation of digital systems adoption processes and LMS within businesses, which also has a major impact on the user experience for employees and administrators alike. Deploying SEN content for LMS requires careful planning and consideration of corporate psychology, content organisation and accessibility to maximise its effectiveness. These are unique points that customers are likely to deal with, but choosing the right change management partner will ensure that this is done properly to ensure a seamless integration of SEN within the LMS. Skilled professionals will ensure an optimal experience for businesses undergoing change. Can!do has expertise in the function, best practices and reporting aspects of implementing SEN with an LMS. We can maximise the benefits of these tools for a more effective change management and digital systems adoption process. For change management businesses in South Africa, prioritising the development of skills for customers and their employees requires a multifaceted approach that includes corporate psychology, LMS administration and an understanding of the unique context of each business. By investing in training tools and incorporating a deep understanding of employee needs, organisations can create a more inclusive environment that improves the success of the change management process. For more information about our services, please contact us today. ___ Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook, LinkedIn and Twitter. Contact Us

by Written by Lyndsey Martin

June 6, 2023

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How to get your employees onboard through user adoption training

How to get your employees onboard through user adoption training Editor User adoption training is essential when implementing new technologies, digital tools or processes. Getting the most out of digital investments requires buy-in from those who will use those new tools. By ensuring employees understand and embrace the change, businesses can facilitate the smooth transition to new systems and minimise disruption. Getting employees on board helps to build the necessary skills and knowledge for using new systems. It reduces resistance and aligns employees with organisational goals and objectives. User adoption training is essential for improving employee competence and confidence. Improving digital literacy reduces errors and inefficiencies in workflows and enhances employee performance and job effectiveness. When employees understand why they need to use new tools, they tend to be more engaged and motivated. This fosters a positive work environment and leads to higher job satisfaction and employee retention. Understanding user adoption training User adoption training is all about equipping employees with the skills they need to adopt new software or systems. A key objective of the training is to ensure the understanding of the purpose and benefits of the new digital solutions. Successful training programs are characterised by clear goals and objectives and a solid understanding of the users’ needs. From there, training programs can be customised to address these unique needs through engaging and interactive content. Whether it be through job aids, e-learning, or practical hands-on experience, businesses need to select the right form of support for the users of new digital systems. It’s also important to consider that training is not a once-off. Effective use adoption programs include ongoing support and resources. Designing an effective user adoption training programme The first step in supporting employees with new digital tools is assessing existing skills and knowledge. From there, training developers can identify gaps and proficiency, comparing current skills with desired levels. By determining the required skills, knowledge and competencies, training programs can be tailored to meet the needs of individuals. Customised content and delivery methods help to support employees through this change management process. By providing flexible learning options, employees are more likely to be engaged in the training process. Training managers should consider diverse roles and responsibilities, offering team-based or individualised training depending on the needs of their end users. If the content is either too difficult or easy, employees will tend to lose interest or motivation. For this reason, it’s essential to pitch the user adoption training to the level and needs of the employees. User adoption training programs need to have specific outcomes and behaviours. These typically align with organisational and user adoption goals. For example, if employees are expected to use an enterprise resource planning system, they need to feel confident in the new system otherwise they will simply revert back to old systems and processes. Training managers should consider the content and learning preferences of the end users. This might be instructor-led, online or using a blended approach. It’s also important to consider the age and digital literacy of the users. For example, Gen Z employees tend to prefer mobile-based training programs which they can do on the go. Gamification may also be useful to motivate teams to complete their training programs. This could include leaderboards or points that are awarded for the successful completion of training programs. There are a wide number of technology platforms and learning management systems available, so businesses should choose an appropriate one according to their desired training method and content. Given today’s abundance of multimedia and interactive technologies, users tend to expect visually appealing and engaging training materials. This can serve to enhance user engagement, particularly when coupled with practical, real-life applications. For example, an action-based learning program is generally more effective than a content-based one. By incorporating hands-on practice and real-world scenarios, users will understand the benefit of the training and how it applies to their work. Overcoming challenges It’s important for businesses to address concerns and fears related to change. Overcoming employee reluctance is a key step in any effective user adoption training program. Training leaders need to communicate the benefits and positive outcomes, providing explanations of how the training will support the users. By encouraging open dialogue and feedback, employees are more likely to share their concerns and be engaged throughout the training process. Another key challenge to overcome is any technological or resource issues. It’s essential for employees to have access to the necessary resources when they need them. Learning in the flow of work is an example of a methodology that can be used to address this resource barrier. By giving employees access to what they need to know when they need it, employees are more likely to engage with training aids and resources. Supporting user adoption training Sustaining user adoption requires a culture of learning and knowledge sharing. Companies should encourage continuous learning as a core value, and promote knowledge sharing through platforms and forums. Employees should be recognised and rewarded for their contributions and this will help get employees on board with professional development schemes. Enterprises looking to maximise the return on investment in new digital initiatives should consider partnering with experts in user adoption training. Specialists in user adoption understand the requirements for change management, with pre- and post-training support. Specialised learning designers can create job aids, reference materials and resources that are aligned with the unique needs of the business. For more information about our services, please contact us today. ___ Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook, LinkedIn and Twitter....

by Editor

March 20, 2023

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Five top user issues when implementing ERP

Five top user issues when implementing ERP Editor Businesses that use Enterprise Resource Planning (ERP) software perform more efficiently as ERP enables companies to save time and streamline everyday tasks with the help of automation, where multiple processes are consolidated on one platform. While it certainly has the potential to add real business value through optimised operations, implementing an ERP system can be a complex and challenging process. It generally takes time for all stakeholders to get onto the same page when migrating to an ERP platform. Since most changes happen simultaneously, this creates a steep learning curve for users. Below are the five top user issues encountered when implementing an ERP system and some tips for avoiding them. 1. ERP requires investment in training and engagement Communication is key. If users are left in the dark about new processes related to ERP implementation, it is likely that some will be confused about what to do and how to optimise their time using the new software. From the initial discussion to its final usage, the effective running of ERP must include clear communication with employees. ERP is a big undertaking and it is easy to forget that your employees are the key to its success. One of the main functions of an ERP system is to assist staff in performing their jobs. Therefore, it is essential that they understand what it is and how to use it properly. Can!do supports businesses using several proven methodologies. For example, guiding employees with blended learning materials empowers them to learn the ropes in a thorough and efficient manner. Every employee should have access to support during the transition period. Company environments differ the world over, so it is vital that support is adequately specialised. Can!do understands this and offers customised support tools to ensure each user learns to perform and complete their daily tasks on the new system, through practice and offering a range of training resources. 2. Employee buy-in is critical for ERP success Employee buy-in is another important factor that can affect the successful implementation of an ERP system. While buy-in from senior executives is essential, getting all teams on board early on can determine the long-term effectiveness of the ERP. When implementing new technologies, such as ERP software, it is necessary to take everyone along on the journey through proper change management. Obtaining buy is an important part of change management. Engaging with employees in this way fosters a culture of higher acceptance, curiosity and a willingness to try new things. Higher engagement ultimately means a higher return on investment in the ERP system. 3. ERP requires appropriate change management ERP implementations involve changes to business processes, organisational structure and IT systems. This can be highly disruptive to the organisational status quo and day-to-day operations. Change management is critical to the success of an ERP project because it helps to control the impact of these changes on employees, processes and systems. According to Jack Welch, former CEO of General Electric, “an organisation’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” Agile organisations can quickly adapt to changing market conditions and customer needs, allowing them to stay ahead of their competition. With this agility, organisations can innovate faster, respond to challenges more effectively, and deliver greater value to their customers. ERP systems support business agility, but because they disrupt the existing status quo, the implementation of this system requires careful change management. Change management involves preparing, supporting and guiding users through a planned change initiative, such as an ERP implementation. With around three decades of experience in user adoption, Can!do offers change management for large-scale ERP implementations to prepare, support and guide you through this change. 4. End users experience poor integration during ERP implementation As with any project, successful implementation of an ERP system requires careful planning. During this planning stage, it is vital to screen and earmark all aspects of the business to ensure that one system includes accounting, payroll and customer relationship management (CRM) software. Successful integration between all these different systems allows employees to collaborate more efficiently across departments. It has the potential to radically improve individual and team performance. If proper planning does not happen before installing new software, then daily operations won’t run smoothly after implementation. Being able to integrate with legacy systems is also key to the success of ERP implementation. 5. ERP needs careful monitoring Without appropriate feedback mechanisms, it is impossible to track the progress of the ERP implementation. The first step to getting feedback from users is to engage with them – in person, over the phone or via email. Both formal and informal engagement with users can be used to evaluate the effectiveness and user uptake. Catching problems when they are small and manageable saves time and effort. Businesses should set up an ERP system that allows users to give regular feedback. This should be in place throughout the implementation process, allowing issues to be identified and resolved early on. As entrepreneur Jim Rohn said; “You cannot change your destination overnight, but you can change your direction overnight.” The best way to avoid user issues with ERP implementations is by engaging employees early on in the process and being transparent about what they can expect. Most importantly, organisations need to set clear goals on how ERP technology can support them. South African enterprises, in particular, can benefit from an ERP system due to the data-intensive nature of present-day business. Large organisations can harness the power of ERP software to simplify and speed up business processes. For more information about our services, please contact us today. ___ Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified...