inclusion in change management Archives

September 12, 2023

Elevating ERP Project Implementation: A Strategic Communication Approach.

Elevating ERP Project Implementation: A Strategic Communication Approach. Editor Introduction: In the realm of ERP projects, the key to success and user adoption lies in more than just technology; it hinges on effective communication and change management. At Can!do, we understand that optimising system adoption and usage during ERP project implementation requires a well-crafted communication strategy that spans the entire organisation. A Foundation for Success: Strategic Pre-Planning. Our proven communications strategy journey commences with an in-depth Stakeholder Analysis, often accompanied by a Change Impact Assessment. This dual-pronged approach helps us identify those most affected by impending changes, enabling precise tailoring of efficient communication strategies. The Change Impact Assessment further unveils the intricate nuances of how these individuals will be affected—how their roles and processes will transform. Additionally, we foster memorability through Project Branding and Communication Templates, and ultimately, we weave these insights into a comprehensive, seamlessly integrated communications and change plan. Driving an Internal Communication Strategy. From Executive Teams to End Users: Our approach begins with driving a comprehensive internal communication strategy that reaches all levels of the organisation, from executive teams to end users. We believe in keeping everyone updated, engaged, excited, educated, and well-trained throughout the ERP project journey. Empowering Executive Teams: Communication is crucial at every step. We empower executive team members by keeping them informed about the progress of the ERP system implementation. This, in turn, enables them to actively engage with their management teams, super-users, and end users. With the executive team’s involvement and understanding, a ripple effect of enthusiasm and commitment cascades through the organisation. Super-User Engagement Super-users, our early adopters and ERP experts within the organisation, play a pivotal role in our communication and change-management strategy. As evangelists super-users upskill their fellow team members. Through targeted communication, we harness the expertise of these super-users to accelerate system adoption in the broader organisation. Sharing Success Stories Success stories are powerful motivators. We captivate users by sharing stories of employees who have played key roles in the ERP implementation process. Highlighting their contributions not only supports the current implementation but also encourages users to embrace the new system. We showcase how employees are adapting to the new system and share insights on its user-friendly aspects. Education and Training Education is at the core of our strategy. We guide users with shortcuts and direct them to instructional resources, including how-to videos about the new ERP system. To keep users well-informed, we communicate how each phase of the ERP project implementation will impact them and when it will happen. This communications strategy creates a sense of preparedness and assists with user adoption. Multi-Channel Communication Our approach employs various communication channels: Email Campaigns: Targeted emailers provide updates, insights, and educational content, ensuring users are well-prepared for changes. Townhall Meetings: Interactive townhall sessions offer a platform for open discussions and addressing user concerns. Team Meetings: Smaller group meetings foster team cohesion and provide an opportunity for Q&A. Video Communication: Engaging video content hosted on Learning Management System (LMS) training portals ensures users can access information at their convenience. This creates a sense of connectedness with the ERP system and fosters user adoption. Face-to-Face Training: Classroom-style training sessions offer personalised guidance. Fostering User Adoption Effective communication strategies empower businesses to increase user adoption as part of their ERP project implementation change management process. By keeping users informed, engaged, and motivated, organisations can successfully navigate the complexities of ERP system adoption. ___ At Can!do, we transform ERP project implementations by harnessing the power of strategic communication. For decision-makers looking to optimise ERP system usage and foster user adoption, Can!do Consulting stands as your partner in success. With our tailored communication strategies, we ensure a smooth transition and an enthusiastic embrace of your new ERP system. Join us in revolutionising the way your organisation approaches ERP project implementation through strategic communication and change management. Can!do Consulting: Maximising Employee Value, Technology, and Business Processes for Over 30 Years. For more industry insights and updates, connect with us on Facebook and LinkedIn. Contact Us

by Written by Lyndsey Martin

September 11, 2023

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The Value of Pre-Go Live Training in Ensuring ERP Success

The Value of Pre-Go Live Training in Ensuring ERP Success Editor In the realm of modern business operations, Enterprise Resource Planning (ERP) systems are the backbone that orchestrates a multitude of functions seamlessly. As organisations embark on the journey of adopting a new ERP system, the spotlight shines brightly on the critical period of transitioning from the old to the new—a phase known as the “Go Live.” The success of this transition is often determined by the level of preparedness and training that takes place before the actual Go Live date. At Can!do, we understand that the key to a smooth Go Live is equipping your team with the right knowledge and skills well in advance. This preparation involves a well-crafted training strategy that spans across different methods, including classroom, online, and dummy training. In this article, we’ll delve into the value of pre-Go Live training, how it mitigates risks, supports change management, and ensures sustainable success for your ERP system. Pre-Go Live Training: Laying the Foundation for Success! 1. Classroom and Online Training: To ensure a comprehensive understanding of the new ERP system, classroom and or online training is essential, depending on the geographical structure of your business. Classroom sessions provide an interactive environment for learners to grasp concepts with instructor lead training, while online training or virtual instructor led training offer accessibility to users in various geographical locations. The interactive approach we developed at Can!do with these training sessions, ensures that everyone is on the same page before Go Live. 2. Dummy and Test Mode Training and Understanding System Changes: The concept of “dummy training” may sound peculiar, but it’s a valuable approach. Creating a safe environment where users can experiment, make mistakes, and understand how the system works fosters confidence. This practice also enables users to grasp the upcoming changes, navigate potential pitfalls, and appreciate the system’s capabilities. Test mode training provides an opportunity for people to use the new ERP system in the way that they will, going forward, without making potential mistakes on the live system. This confirms that people in organisations are ready to work with the new ERP system. Minimising Risks and Ensuring Accuracy. 3. Avoiding Inaccuracies on the Live System: The stakes are high when it comes to ERP systems, as the information entered is often crucial for operations. Pre-Go Live training helps eliminate the risk of users inadvertently entering inaccurate data on the live system. By familiarising users with the new processes and workflows, they become adept at avoiding costly mistakes and ensuring data integrity from the outset. 4. The Freeze on Go Live and Beyond: Imagine the Go Live day as the culmination of weeks or months of hard work. Pre-Go Live training empowers users with the knowledge they need, preventing the system from being a daunting unknown. By providing a firm foundation, the transition to the new ERP system becomes a strategic step rather than a leap into the abyss. The Role of Change Management and Communication 5. Change Management and User Adoption: Change is often met with resistance, especially when it involves adopting new systems. A solid pre-Go Live training strategy is more than just technical—it’s about change management. By effectively communicating the reasons for the change and how it aligns with business goals, resistance is reduced. Users understand the value and importance of embracing the new system. 6. Leveraging Digital Adoption Platforms (DAP): DAP tools, such as walkthroughs and in-app guidance, play a pivotal role in enhancing user adoption. Pre-Go Live training can include introducing users to these tools. This approach eases the transition by providing users with contextual, real-time guidance as they navigate the new system. Strategic Planning for Sustainable Success 7. Beyond Go Live: Sustaining Training: Pre-Go Live training isn’t just a one-time effort—it lays the foundation for sustainable learning. The knowledge gained during this phase paves the way for continued success as the system evolves. Regular refresher training sessions and access to DAP tools ensure that users stay updated and proficient in utilizing the ERP system’s full potential. 8. Training for Role Changes: With a robust training strategy in place, facilitating seamless transitions for role changes become efficient processes. This minimises disruptions and ensures that the system continues to deliver value through the changes in processes that took place. In Conclusion! Pre-Go Live training is not just an optional step in an ERP implementation process; it’s the cornerstone of a successful transition. By investing in a comprehensive training strategy that includes classroom and/or online training, dummy exercises, test mode exercises, and introducing users to DAP tools, businesses can ensure that their team is well-prepared for the new system. The value of mitigating risks, facilitating change management, and planning for sustained success cannot be overstated. At Can!do, we recognize that every business is unique. Our approach to training goes beyond the conventional to tailor solutions that align with your organization’s goals. The result? A workforce that is confident, capable, and ready to embrace the exciting challenges of a new ERP system, making the journey to Go Live an empowered and triumphant experience. To learn more about how Can!do can transform your pre-Go Live training strategy, visit our website today and explore our personalised solutions tailored to your needs. Our expertise is your advantage in navigating the intricacies of ERP system transitions. Contact Us

by Written by Michelle Phipson

August 2, 2023

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Embracing the Digital Age: The Power of Digital Adoption for Businesses

Embracing the Digital Age: The Power of Digital Adoption for Businesses Editor We live in an era of constant technological advancements and digital transformation. In this fast-paced digital age, businesses that embrace technology and adapt to the evolving landscape are experiencing unparalleled growth and success. The power of digital adoption has become a game-changer, propelling companies towards new horizons and transforming the way they operate. Understanding Digital Adoption Digital adoption refers to the process of using digital technologies to drive better outcomes for businesses, customers, and employees. It goes beyond merely acquiring the latest gadgets or implementing new software; it represents a fundamental shift in how businesses operate and compete. Embracing digital technologies strategically can yield a multitude of benefits, including improved operational efficiency, cost reduction, revenue growth, expanded market reach, and enhanced customer satisfaction. Businesses that adopt digital technologies are better equipped to anticipate and respond effectively to the rapid changes in today’s fast-paced world. Unleashing the Benefits In the digital age, businesses need to understand and embrace the immense benefits of digital adoption. Let’s explore some key advantages and strategies for implementing digital adoption effectively. Efficiency and Productivity: One of the primary benefits of digital adoption is improved efficiency. When all employees have access to the same digital tools and platforms, redundant work and time spent figuring out new technology are minimised. Processes, such as project management and customer relationship management, become streamlined, enabling teams to operate with greater effectiveness. Enhanced Customer Satisfaction: In the modern world, customers expect a seamless experience across all channels. By adopting digital technologies, businesses can deliver a consistent experience across all touchpoints, ensuring happier customers who remain loyal and engaged. Increased Profitability: Improved efficiency and customer satisfaction lead to higher profits. Businesses that operate with greater effectiveness and meet customer needs consistently are bound to experience revenue growth and increased profitability. Growth and Sustainability: Digital adoption fosters innovation and adaptability, which are essential for business growth and long-term sustainability. Embracing digital transformation allows businesses to stay relevant in an ever-changing market landscape. Implementing Digital Adoption Successfully Implementing digital adoption requires careful planning and execution. Here are some key steps to ensure a successful transition: Define Clear Goals: Before embarking on the digital adoption journey, it is crucial to define your objectives and what you hope to achieve. Whether it’s efficiency improvement, revenue growth, or cost reduction, having well-defined goals will guide your path. Assess Your Current State: Take stock of your current processes and technologies. Identifying gaps and understanding how they’re being used will help you create a roadmap for change. Incremental Implementation: Avoid overwhelming your team with a complete overhaul. Instead, focus on one area or process at a time, ensuring everyone understands the changes and why they are being made. Celebrate each milestone to keep employees engaged and motivated. Gain Stakeholder Buy-In: Obtaining buy-in from key stakeholders, including senior leadership, is crucial for successful digital adoption. Address concerns and communicate the benefits of digital transformation to gain support and commitment. The Value of Expert Guidance While the benefits of digital adoption are undeniable, businesses often face challenges during the implementation process. These may include resistance to change, lack of data-driven insights, and navigating the complexity of available technologies. Engaging with experts who have experience in guiding businesses through digital transformations can be invaluable in ensuring a smooth and successful transition. Embrace the Digital Future As we continue to witness technological advancements, embracing digital adoption is no longer an option but a necessity for businesses to thrive in the digital age. Unlocking the full potential of your business processes and systems through modern technology and a data-driven approach will drive growth and sustainability. At Can!do, we understand the power of digital adoption and have a track record of over 30 years in guiding leading companies in South Africa through digital transformations. Our passion for delivering REAL results, combined with a commitment to innovation and practicality, enables us to empower businesses like yours to succeed in the digital era. We work with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook and LinkedIn. Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook, LinkedIn and Twitter. Contact Us

by Written by Liezl Schulte

June 20, 2023

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The importance of inclusion and diversity in change management

The importance of inclusion and diversity in change management Editor Change management and systems adoption are all about getting employees on board with new processes and tools. To do this effectively, it’s important to consider employee diversity, inclusion and learning styles. Nowhere is this more significant than in South Africa – one of the world’s most diverse nations. Its rich cultural history and current socioeconomic climate make South Africa a truly unique and beautiful place to work, but this means that embracing diversity is essential to the success of any change management process. Can!do understands the unique nuances and challenges of the local business environment and we take into account the diverse range of individuals in all systems change processes. Change management in the South African context The business landscape has evolved significantly over the past few decades. During the apartheid era, many businesses wanted to maintain the status quo, however, in 1994 companies recognised the importance of change management in bringing about radical changes within the workplace. These included embracing a far more diverse mix of employees and new perspectives on work itself. Change management became a vital tool for companies to promote inclusion and cater to a wider range of cultural, linguistic and religious needs. To this day, South Africa’s unique history and cultural landscape present certain opportunities and challenges for change management companies. Initiatives need to be sensitive to these differences in the workplace and promote inclusion in order to be more impactful. Diversity and inclusion in the workplace Diversity is not only about cultural differences, but it also includes gender, age, religion and sexual orientation. On the other hand, inclusion is the practice of creating an environment where employees feel valued, respected and empowered to contribute to the business. These two ideas need to work hand-in-hand when it comes to implementing new processes, systems and tools in any company. By taking into account the diverse perspectives of employees and fostering an inclusive and collaborative work environment, companies are better able to navigate the complexities of systems change and ensure that all employees are committed to the outcome by allowing them to learn in a manner that best suits them. It’s a balancing act that will get everyone on board and working towards the same goal. There are a number of benefits to companies that successfully embrace diversity and inclusion: Improved employee engagement – Inclusive workspaces foster a sense of belonging and commitment from employees. This improves engagement and productivity. Improved decision-making – Including a diverse range of perspectives can help to improve business decisions and solutions to complex problems. Improved reputation – Businesses that prioritise diversity and inclusion are viewed favourably by local customers, investors and potential employees. How to accommodate diversity in systems change This is a two-step process. Firstly, businesses undergoing systems change need to have a clear vision and strategy for accommodating diversity. These include working with a change management partner that incorporates various perspectives into the process and ensures that all employees are represented. Their different learning styles need to be considered when building systems change solutions. Secondly, training and support throughout the process is vital. It will help employees to understand and appreciate the benefits of diversity and to consider other perspectives at the same time. This comes through open communication and dialogues between employees and the change management team. This is why it’s important to work with a change management team that understands the nuances of the local landscape. A South African change management partner will understand the importance of diversity and ensure that inclusion plays a central role in any projects and initiatives. Can!do will help you develop a clear vision and strategy for establishing inclusive change, whether it’s for your employees or the systems that they use. We cater to various learning styles to make the process of systems change seamless for your employees. Our three-decade experience in South Africa also means that we can adapt to your unique needs and develop change solutions that work. For more information about our services, please contact us today. ___ Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation. We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook, LinkedIn and Twitter. In an increasingly digital world, accessibility is paramount. Employees must be able to access training materials seamlessly, regardless of their location or language proficiency. Leveraging cutting-edge technology ensures that training materials are accessible in multiple languages and formats. A user-friendly platform that facilitates easy navigation empowers employees to engage with training content effortlessly. Contact Us