The Key Events and Measurement Strategies for Enhanced ERP Training Written by Lyndsey Martin The Key Events and Measurement Strategies for Enhanced ERP Training Considering the fast-paced developments in the business environment, training is not a one-off event but an ongoing necessity, especially for Enterprise Resource Planning (ERP) systems. Effective ERP training ensures that employees are proficient and confident in their roles, contributing to the organisation’s overall efficiency and success. Below, we outline key instances where ERP training is essential and why measuring its effectiveness is crucial. When to Implement ERP Training Implementing ERP training at the right times is crucial for ensuring that employees are well-prepared to handle new systems and updates. Whether adopting new technologies, onboarding new employees, or upgrading existing systems, timely training supports seamless integration and optimised use of ERP solutions. Migrating to Cloud-Based ERP Systems for the First Time Transitioning to a cloud-based ERP system represents a significant operational shift. Comprehensive training is required to familiarise employees with new processes, functionalities, and best practices. Proper training during this phase ensures a smooth transition and minimises disruptions to business operations. Adopting New ERP Systems Implementing a completely new ERP system necessitates extensive training. Employees need to understand the new system’s capabilities and differences from previous systems. This training helps minimise resistance and ensures users can leverage the new system effectively from the outset. Significant Changes to Current ERP Systems Upgrades or major modifications to an existing ERP system necessitate additional training. Employees must be updated on new features, changes in workflows, and any new processes introduced. Keeping staff informed and proficient with the latest system updates helps maintain productivity and reduce errors. Onboarding New Employees Introducing new employees to the organisation’s ERP system during onboarding ensures they quickly become productive team members. Comprehensive training helps standardise ERP system use across the organisation. Departmental Transfers or Promotions Career advancements or departmental transfers often require employees to use the ERP system in new ways. Training tailored to their new roles ensures they understand specific functionalities and processes relevant to their positions, maintaining operational continuity and effectiveness. The Importance of Measuring Training Effectiveness Measuring the effectiveness of training programmes is fundamental for several reasons: Ensuring Learning Outcomes: The primary goal is to ensure ERP system training achieves its objectives. Measuring effectiveness determines if participants gain the necessary knowledge, skills, and competencies to use the ERP system effectively. Enhancing Training Design: Feedback from effectiveness measurements guides the design of ERP system training. This feedback is used to tailor content, delivery methods, and activities, ensuring they meet participants’ needs and enhance engagement and retention. Supporting Decision-Making: Data on training effectiveness informs strategic decisions. It helps allocate resources effectively, prioritise development areas, and align training strategies with organisational needs and ERP system requirements. Identifying Areas for Improvement: Evaluating training effectiveness helps identify areas where participants may need additional support or where training materials can be improved. This allows for continuous refinement to ensure training programmes remain effective. Demonstrating ROI: ERP system training represents a significant investment. Measuring effectiveness helps demonstrate the value of this investment by showing improvements in operational efficiency, error reduction, and user satisfaction. Driving Continuous Improvement: By consistently measuring and analysing training effectiveness, organisations can promote a culture of ongoing enhancement. This approach ensures responsiveness to industry changes and maintains a high standard of excellence in ERP system training. How to Measure the Impact of Training Delivery Measuring the impact of training delivery involves key metrics such as training completion rates, user satisfaction scores, and performance improvements post-training. Monitoring completion rates tracks employee engagement and participation, while satisfaction scores from participant feedback assess the quality and relevance of the training content. Evaluating post-training performance improvements measures how effectively training enhances employee productivity. Together, these metrics enable organisations to continuously refine their training efforts, ensuring they meet organisational goals and support employee development. Our Approach to ERP Training At Can!do Consulting, we begin our ERP training process with thorough Change Impact Assessments (CIA) and Training Needs Analysis (TNA). We continuously measure our training activities to ensure effective delivery. These initial steps identify specific training needs and potential challenges unique to your organisation, while our ongoing evaluations ensure optimal performance. Change Impact Assessments (CIA) We evaluate how upcoming changes will affect different areas of the organisation. Understanding the scale and scope of these impacts allows us to tailor our training programmes effectively. Training Needs Analysis (TNA) Through TNAs, we identify employees’ knowledge and skills gaps. This analysis informs the development of targeted training programmes aligned with workforce roles and responsibilities. Analysing and Measuring Training We analyse and measure the effectiveness of our training programmes as an integral part of our approach. By collecting data and feedback, we continuously refine and improve our training content and delivery methods, ensuring our training remains effective, relevant, and aligned with your organisational goals. Conclusion For an organisation’s C-suite and high-level management, understanding that training should be an ongoing focus, especially with ERP systems, is crucial. Given the rapid developments in these systems, regular and continuous training is essential and should be reflected in the organisation’s planning and budgets. At Can!do Consulting, we offer comprehensive ERP training solutions tailored to your specific needs. Our approach ensures that your employees are well-prepared and your organisation remains agile and efficient. Partner with us to leverage our expertise and enhance your ERP training programmes. Contact Can!do Consulting to learn more about our training services and how we can help your organisation thrive. Contact Us