Learning In The Flow of Work – How to Successfully Apply User Adoption

November 23, 2020by Can !Do

What is User Adoption? 

User adoption, occasionally called onboarding, occurs when users become acclimated to a new system that works to fill a specific need. Convincing people to use a new and improved system can be challenging and even the most open-minded people are resistant to change. Learning in the flow of work means learning while doing your work and without leaving your work environment.

User Adoption Strategy 

If you want to successfully make large-scale amendments to your organisation, choosing the right user adoption strategy is crucial. The right strategy can have a transformative effect on your workflow, making it easier for employees to fulfill tasks quickly and efficiently. Not having a strong strategy can lead to chaos and frustration. 

The first step to making people enthusiastic about changes is to have a concise, concrete explanation for what these changes aim to accomplish. Organise efforts around areas of business value, the changes should be directly aligned with business objectives with visible and measurable results. But having good answers to inevitable questions will only get you so far. It’s important to have a multi-step plan to help your employees understand and implement new methods in order to make your user adoption strategy as successful as possible. 

Don’t Just Build a Solution. Get it Adopted 

  • Every user adoption plan shares the framework of a similar process. The strategy is implemented through these steps:
  • Identify the changes that are to be made
  • Prepare a plan for the user adoption process
  • Identify the requirements that must be fulfilled for the plan to be successful
  • Achieve full agreement on what these requirements are and how they can be fulfilled
  • Prepare the test phase
  • Run the test phase
  • Evaluate results and determine whether the organisation is ready for implementation
  • Prepare a final user adoption plan. Ideally, this should be done in collaboration with the users who will be directly affected. 

The final adoption plan should include:

  • Pre-rollout communications plan
  • Post-rollout communications plan
  • User training plan
  • Internal marketing plan
  • Support and troubleshooting to be provided during the rollout
  • Reporting lines and reporting requirements 

What Does Learning in the Flow of Work Mean? 

Learning in the flow of work means learning while doing your work and without leaving your work environment. Learning in context and getting the support you need as you need it, allowing you to do the work effectively. This is very relevant to digital transformation and the use of new technologies. This allows employees to learn while they are working, easily, and quickly access answers or content which is interactive and instant. 

There are 2 challenges people face when working with new technologies:

  • People forget what they have learned, known as the forgetting curve
  • Low confidence to take on certain tasks where new technologies are involved 

Learning in the Flow of Work Can Help Overcome These Challenges 

Impact on your business if people can’t learn in the flow of work or when they don’t have the necessary support

  • Support costs are high
  • Loss of productivity, ROI benefits never realizes or take significantly longer than expected

Read more about Why Change Management Fails

How to Reduce User Adoption Friction 

Get your system adopted by users with an effective User Adoption Strategy. People are naturally averse to change, find out how people use their system, and how the new solution will improve the way they work; prepare users to accept and commit to change by following these steps:

  • Manage the Change
  • Involve the User
  • Map the Process (Foundation)
  • Create a Project Communication Plan 2
  • Develop Training Materials 

Can!do Solution 

Our goal is to help organisations through digital transformation by driving and measuring user-adoption at speed and scale. We ensure that the users of your Digital systems and technology have the ability, ambition, and a Can!do attitude to use the technology to achieve your expected business outcomes.

Find out How to Apply User Adoption in the Flow of Work


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