Five vital steps for a successful change management process

February 22, 2023by Editor

South African businesses are navigating a rapidly changing political, economic and social terrain. Change has become a constant – companies need to welcome change to stay relevant and competitive. By implementing change management, businesses are better able to identify opportunities for growth and to mitigate the risks and challenges that can affect their operations and profitability.

Change initiatives allow businesses to quickly adapt to new technologies, customer demands and market conditions. This allows them to stay ahead of the competition by becoming more efficient and productive. Change can help create a more positive and engaging workplace culture, which can lead to greater employee satisfaction and productivity. 

By successfully implementing organisational change, organisations benefit from improved business performance. For change to be a success, companies should take a systematic approach. Here are five vital steps for successful change management:

Step 1: Prepare for change

Preparing for change involves assessing the situation, people, channels and needs. As a very first step, it is important to clearly define the change and align it to business goals. This will help to ensure that everyone involved understands the purpose and scope of the change. 

Companies should develop a comprehensive organisational change management plan that outlines the steps, resources and timelines needed to successfully implement the change. Once a business case has been established, companies should determine the impacts of the change and who will be affected. 

Engaging stakeholders in discussions related to the process will build buy-in and ease the discomfort of shaking up the status quo. As such, companies should develop a communication strategy to ensure that everyone involved is kept informed. Preparing employees for change may also involve training and support to ensure that they are well-equipped to handle the shift. 

Step 2: Implement organisational change

Once the change management plan has been created and communicated to staff, it’s time to start rolling it out. The change management plan should contain a detailed implementation strategy with specific timelines, assignments and performance metrics. 

Where necessary, adjustments to the plan should be made. It is important to be flexible and open to feedback and changes during the implementation process as this can help to ensure a smoother transition. 

It may be necessary to provide training and resources to help ensure successful implementation. Getting the change past the starting line is just the first step of implementation. The next challenge for companies is to integrate that change within their organisational culture.  

Step 3: Integrate the change within the organisational culture

How long this process takes to be fully integrated into an organisational culture varies depending on the complexity and scope of the change. It’s generally recommended to give it sufficient time to be fully implemented and to allow employees to adjust to the new way of working.

Change is an ongoing process. It may take several months or even years for the change to be fully integrated. Open communication, along with support and training for staff during moments of transition will help them to understand, accept and adopt the change. 

Taking this a step further, businesses can encourage a culture of change, which involves establishing a shared set of values and goals that everyone in the organisation can rally around. A positive change culture encourages risk-taking and experimentation, which helps to keep the organisation agile, creative and innovative.

Step 4: Monitor and evaluate the change

Monitoring and evaluating the change involves tracking progress and making necessary adjustments. Companies need to define indicators and metrics that will help track performance and progress. 

There are a variety of methods available for monitoring change: 

  • Establishing performance metrics that align with the goals of the change initiative, and track progress against these metrics over time.
  • Surveying employees to get feedback on how the change initiative is being perceived and how well they are adapting to the change.
  • Holding focus groups with employees to provide an opportunity for open discussion and feedback on the change initiative.
  • Analysing data such as financial performance, customer satisfaction and employee engagement to measure the impact of the change initiative.
  • Reviewing progress regularly with the leadership team and make adjustments as needed.
  • Reflecting on the results of the change initiative and evaluating its success.

Step 5: Sustain the change

Sustaining change ensures that businesses are prepared for future processes and can adapt to a shifting environment. This final step is an essential part of the change management process because it ensures that change is fully embedded into the organisational culture and becomes a permanent part of the way the company operates. 

Sustaining the change involves reinforcing the behaviours and actions. This helps to prevent backsliding, where employees and teams revert to old ways of working. Where there is resistance to change, business leaders have generally failed to communicate and engage employees in the previous steps of the change process. 

Saying that, it is never too late to address resistance to change by improving communication and offering more support and training. Leaders can use the lessons learnt to further implement changes that are both effective and sustainable in the long-term.

Need support with change management?

Can!do works with South African businesses to provide change management services and training. South Africa is undergoing a radical transformation that is pushing businesses to innovate and implement organisational shifts. Working with a change management specialist, such as Can!do, can help your business to identify areas of improvement and guide the organisation through the process of making changes. 

We can provide training and support to staff during the transition period, bringing our extensive change management knowledge and experience to the table. Our goal is to make organisational change successful and sustainable. For more information about our services, please contact us today.


Can!do works with large enterprises in South Africa to maximise the value of their employees, technology and business processes. To do this, we offer three fundamental services; change management, capability development and performance optimisation

We have 30 years of experience in these fields and have worked with leading companies in South Africa. We are a certified Level 2 B-BBEE company and a leading provider of new business systems and processes that drive user adoption. For industry insights and news, please follow us on Facebook, LinkedIn and Twitter.


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