It’s so interesting to note the number of organisations who place a higher importance on the technical architecture of a system and process rather than on the people who enable both.

Perhaps this is one of the key reasons why so many companies struggle to realise the return on investment they expect from their enterprise application and business process re-engineering efforts.

We believe that the key element to effectively unlocking operational performance from investments into new IT systems and business processes, is by providing people with the context, insights, thinking and skills they need to make the most of the tools they have to do their jobs.

This then raises the issue of context: we see workers in many local companies being solely focussed on their own tasks with little context, understanding or visibility into how their jobs link into the rest of the organisation’s chain of business processes. But once employees understand their role in the business process and the impact they have, they are able to take co-responsibility for delivering on the organisation’s strategic objectives and customer promises.