Building a Strong Change Management Team for Your ERP Project

May 8, 2024by Editor

Implementing Enterprise Resource Planning (ERP) systems is a significant undertaking for any organisation. It requires meticulous planning, coordination, and, most importantly, effective change management.

Building a strong change management team is key to successful ERP implementation. This team plays a crucial role in guiding the organisation through the transition, addressing resistance, and ensuring a smooth adoption of the new system.

In this article, we’ll explore the essential steps to assemble a strong change management team for your ERP project.

1. Identify Key Stakeholders:

The first step in building a strong change management team or, Change Agent Network, is identifying key stakeholders within your organisation. These individuals will have a vested interest in the success of the ERP project and will be influential in driving change across departments. Stakeholders may include C-level executives, department heads, project managers, IT specialists, and end-users who the new system will directly impact.

Once key stakeholders are identified, engaging them early in the process is important. This involves communicating the goals and objectives of the ERP project, as well as the role they will play in the change management process. By involving stakeholders from the outset, you gain their buy-in and leverage their expertise and insights to inform decision-making throughout the project.

2. Form a Cross-Functional Team:

Building a strong change management team requires assembling a cross-functional group of individuals with diverse skill sets and perspectives. This team should include representatives from various departments, including IT, operations, finance, HR, and customer service.

Each member brings unique expertise to the table, allowing for comprehensive problem-solving and decision-making. Additionally, having a cross-functional team ensures that all areas of the organisation are represented and accounted for during the change management process.

3. Appoint a Change Management Leader:

Strong leadership is a critical component of a successful change management team. Therefore, it is essential to appoint a change management leader who possesses strong communication, leadership, and project management skills. This individual will oversee the change management process, coordinate efforts across the team, and drive alignment with the overall project goals. The change management leader should also serve as a liaison between stakeholders and project management, promptly addressing any concerns or issues.

4. Promote a Culture of Collaboration and Open Communication:

Effective change management relies on open communication and collaboration among team members. Create a culture where team members feel comfortable sharing ideas, raising concerns, and working together towards common goals. Regular meetings, brainstorming sessions, and feedback mechanisms can facilitate communication and ensure that everyone is on the same page throughout the project. Encourage transparency and honesty and be receptive to feedback from all team members.

5. Provide Ongoing Training and Support:

Change management is an ongoing process that requires continuous learning and adaptation. Provide team members with the necessary training and resources to manage organisational change effectively. This may include workshops, seminars, and access to relevant tools and materials. Additionally, offer ongoing support and guidance to team members as they navigate the challenges of implementing the ERP system. By investing in the development of your change management team, you ensure that they have the knowledge and skills needed to drive successful change initiatives.

6. Monitor Progress and Adjust Strategies as Needed:

Finally, it’s essential to regularly monitor the progress of the change management process and adjust strategies as needed. Track key metrics, such as user adoption rates, resistance levels, and stakeholder feedback, to gauge the effectiveness of your change management efforts. If obstacles arise or if certain strategies prove ineffective, be willing to adapt and pivot accordingly. Flexibility and agility are key to overcoming challenges and ensuring the success of your ERP project.


Building a strong change management team is essential for the success of your ERP project. By identifying key stakeholders, forming a cross-functional team, appointing strong leadership, promoting a culture of collaboration, providing ongoing training and support, and monitoring progress, you can effectively manage change within your organisation and drive successful ERP implementation. Remember, change management is not a one-time event but an ongoing process that requires commitment, dedication, and teamwork. With the right team in place, you can navigate the complexities of ERP implementation and achieve your desired outcomes.

If you’re looking for assistance with change management and ERP project implementation, Can!do Consulting can help. Our team of professionals specialises in managing the human aspect of change, providing support and guidance to your teams and departments throughout the project. With our help, you can inject confidence in your workforce and successfully navigate change management challenges.

We offer different Change Management solutions across the full spectrum, from fully executing end-to-end change, to building internal capability for clients to execute upon the change strategy themselves, if they prefer and have the capacity to do so.


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